Responsible Gaming
at beje

1 Age Restriction — 18+ Only

All players who register and play on beje must be 18 years of age or older. This is a non-negotiable policy that applies to every player in Bangladesh, regardless of the games played or the amounts deposited. beje treats age verification as a fundamental safeguard — not a formality.

During the Know Your Customer (KYC) process, every player must submit a valid government-issued identity document — typically a National Identity Card (NID) or passport — confirming their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended pending further review and may be permanently closed.

Parents and guardians in households where beje is accessed are encouraged to use parental control software to prevent minors from accessing online gambling platforms. Widely available tools include Net Nanny, Kaspersky Safe Kids, and built-in device screen-time features on Android and iOS.

2 Safer Gambling Principles

Responsible gaming at beje is guided by a set of core principles that we ask every player to keep in mind when using the platform. Gambling is a form of entertainment — and like all forms of entertainment, it works best when enjoyed within clear personal boundaries.

• Gamble only with money you can afford to lose. Never use funds reserved for rent, bills, food, or other essential expenses. Set a strict entertainment budget in Taka (৳) and stick to it.
• Treat losses as the cost of entertainment. Chasing losses — increasing stakes in an attempt to recover money already lost — is one of the most common signs of problem gambling. Accept losses as part of the game.
• Set time and money limits before you start. Decide in advance how long you will play and how much you will spend. Use beje's built-in limit tools to enforce these decisions automatically.
• Take regular breaks. Continuous play for extended periods impairs judgement and increases impulsive betting. Use beje's session reminders or the time-out feature to create natural pauses.
• Never gamble when stressed, upset, or under the influence. Emotional or impaired states significantly reduce rational decision-making and increase the risk of problem gambling behaviour.
• Balance gambling with other activities. If gambling becomes the primary activity in your leisure time — displacing family, social life, or other hobbies — this is a warning sign worth taking seriously.
• Understand the games you play. All casino games and sports betting markets carry a house edge. No strategy or system guarantees winnings. Understanding the odds helps set realistic expectations.

3 Self-Assessment — Am I Gambling Responsibly?

Honest self-assessment is one of the most important steps in maintaining a healthy relationship with gambling. If you answer "yes" to several of the questions below, we strongly encourage you to use beje's responsible gaming tools or speak with our support team.

4 Our Responsible Gaming Tools

beje provides a comprehensive suite of player-controlled tools designed to help you manage your gambling activity. All tools are accessible directly from your account settings panel — no need to contact support to activate standard limits or reminders.

5 Self-Exclusion

Self-exclusion is a formal programme that allows you to block your own access to the beje platform for an extended period. It is designed for players who recognise that their gambling has become a problem and who want a firm, enforceable barrier to prevent further play.

Unlike a standard cool-off period, self-exclusion cannot be cancelled or reversed before the chosen duration has elapsed. This is intentional — it provides a strong, reliable commitment tool rather than a temporary inconvenience.

Available Self-Exclusion Periods

What Happens During Self-Exclusion

• Your account is immediately suspended — no login, no deposits, no gameplay.
• All pending withdrawal requests are processed and paid to your registered payment account.
• Any active bonus balances or Rewards points are forfeited in accordance with the beje Terms & Conditions.
• All marketing communications — emails, promotions, bonus offers — are stopped immediately.
• Your account data is retained in accordance with the beje Privacy Policy for the purposes of legal compliance and dispute resolution, but is not accessible for operational use.

How to Activate Self-Exclusion

Self-exclusion can be activated via your account settings under Responsible Gaming → Self-Exclusion, or by emailing [email protected] with the subject line "Self-Exclusion Request". Email requests are processed and confirmed within one business hour. If you are in distress and need immediate account suspension, state this clearly in your email and our team will act as a priority.

6 Deposit & Spend Limits

One of the most effective tools for maintaining responsible gambling habits is setting firm financial limits before you start playing. beje allows you to set and adjust deposit limits, loss limits, and wager limits across multiple time periods — ensuring that you never spend more than you have consciously decided is appropriate for your personal budget.

How Limits Work

• Daily deposit limit: The maximum amount in Taka (৳) you can deposit across a 24-hour period (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum amount you can deposit in a rolling 7-day window.
• Monthly deposit limit: The maximum amount deposited in a calendar month.
• Loss limit: The maximum net loss (deposits minus withdrawals) you are permitted to incur in a given period before gameplay is paused.
• Single wager limit: The maximum stake you can place on a single casino game round or sports betting market selection.

Changing Your Limits

Limits can be adjusted in your account settings at any time. Reductions take effect immediately and cannot be reversed for 24 hours — this cooling-off period prevents impulsive decision-making under pressure. Increases to existing limits require a 24-hour waiting period before they take effect, giving you time to reconsider.

If you have not set any limits, beje applies platform-wide default maximums to your account. We strongly recommend setting personal limits that reflect your actual entertainment budget rather than relying on platform defaults.

7 Time-Out & Cooling-Off

A time-out — also called a cooling-off period — is a short-term account suspension that gives you a defined break from the beje platform without the permanence of self-exclusion. It is the right choice when you feel you need a pause, but do not believe you have a serious problem.

Time-Out Periods Available

• 24 hours — ideal after an unexpectedly long session or a frustrating run of losses. A short break restores perspective.
• 7 days — a full week away from the platform, suitable during busy periods such as Eid holidays, exam season, or any high-stress personal period.
• 30 days — a month-long break for players who want to reassess their habits more thoughtfully before returning.

During a time-out, your account is suspended in the same way as self-exclusion — no deposits, no gameplay, no marketing emails. However, unlike self-exclusion, a time-out expires automatically at the end of the chosen period and your account is restored without any additional steps required from you.

If during a time-out you believe you need a longer break, you can contact [email protected] to convert your time-out into a longer self-exclusion period. This escalation can be made at any time during the cooling-off window.

Session Time Reminders

Even without activating a formal time-out, beje's session reminder system keeps you aware of how long you have been playing. Reminders appear as on-screen notifications at 30-minute intervals and include a summary of your net session balance. You can customise the reminder frequency — or set a hard session cap — from your account settings at any time.

Research consistently shows that players who use session reminders make more deliberate decisions about whether to continue playing. We encourage all beje players across Bangladesh to keep this feature active, regardless of their overall gambling habits.

8 Support & Resources

If you are concerned about your own gambling or the gambling habits of someone you care about, beje encourages you to seek help. Speaking to someone — whether our support team, a trusted friend, or a professional counsellor — is the single most effective step you can take.

Contact beje Support

Our responsible gaming support team is available 24 hours a day, seven days a week. They are trained to listen without judgement and to help you identify the right protective measures for your situation. All responsible gaming requests are treated with strict confidentiality.

Professional Help Organisations

beje supports players in accessing external professional help where needed. The following types of organisations provide free, confidential assistance to individuals affected by problem gambling:

• National mental health helplines — Bangladesh has a growing network of mental health services accessible via the Kaan Pete Roi listening service and the National Mental Health Helpline.
• Gamblers Anonymous-style peer support groups — Community-based mutual aid groups following the 12-step model offer peer support from others who have experienced problem gambling.
• Licensed counsellors and psychologists — Cognitive Behavioural Therapy (CBT) is an evidence-based treatment for gambling disorder. Ask your local health clinic in Dhaka, Chittagong, or Sylhet about referrals.
• Family support services — Problem gambling affects entire households. If a family member's gambling is causing you distress, family therapy and support groups specifically for relatives of problem gamblers are available.

A Note on Seasonal Risk Periods

Certain times of year can present heightened gambling risk for some players. In Bangladesh, major festivals and public holidays — including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), Durga Puja, Victory Day (December 16), and Independence Day (March 26) — are often accompanied by increased leisure time, social gatherings, and financial pressures. During these periods, beje encourages players to set stricter deposit limits in advance and to be especially mindful of the time and money they spend on the platform.

Additionally, major cricket tournaments — including the Bangladesh Premier League (BPL), T20 World Cup, and IPL — generate heightened betting interest. While cricket betting is a central part of the beje experience, we remind all players that sports betting outcomes are unpredictable. No system, tipster, or prediction service guarantees profitable results. Bet within your means and enjoy the cricket for what it is — a sport.