beje Terms & Conditions

1 General Terms

These Terms & Conditions ("Terms") constitute the entire legal agreement between you ("the Player", "you", "your") and beje ("the Platform", "we", "us", "our") with respect to your use of the beje website located at beje.app and all associated products, services, games, promotional materials, and communications provided by or through beje.

beje is an internationally operated online gaming platform specifically designed to serve adult players in the Bangladesh market. The platform provides online casino games, live dealer games, sports betting (including cricket, football, kabaddi, and other sports), poker, crash games, and promotional reward programmes, all denominated in Bangladeshi Taka (৳).

These Terms are written in English and shall be interpreted in accordance with their plain English meaning. Where any ambiguity exists, the interpretation most favourable to the ongoing protection of the Player — within the bounds of reasonable commercial practice — shall be applied.

beje reserves the right to amend, update, or replace these Terms at any time without prior individual notice to registered players. The most current version of these Terms will always be available at beje.app/terms-conditions. The date of the most recent update appears at the top of this document. By continuing to use the beje platform after any such update, you accept and agree to the revised Terms in full.

Governing Jurisdiction

beje operates under an internationally recognised online gaming framework. While beje targets the Bangladesh market and all financial transactions are conducted in Bangladeshi Taka, the platform is operated from an international jurisdiction. Players are responsible for ensuring that their use of online gaming services complies with the laws of Bangladesh applicable to their individual circumstances. beje does not provide legal advice and recommends that players seek independent legal guidance if they are uncertain about the legality of online gaming in their specific situation.

Language of the Agreement

The authoritative version of these Terms is the English-language version published at beje.app/terms-conditions. In the event of any conflict or inconsistency between any translated version and the English version, the English version shall prevail in all respects.

2 Age Restriction

By registering an account on beje, you warrant and represent that you are at least 18 years of age. You further warrant that you are acting on your own behalf as a private individual and not as a professional agent, broker, or representative acting on behalf of any other person or entity.

beje reserves the right to request proof of age from any registered player at any time, without prior notice. Acceptable forms of age verification include:

• National ID Card (NID) — the primary accepted form of identity verification for Bangladeshi players.
• Passport — valid Bangladeshi or international passport showing date of birth.
• Birth Certificate — government-issued document confirming date of birth.
• Driving Licence — valid Bangladesh Road Transport Authority (BRTA) driving licence showing date of birth.

Where age verification is requested and the player fails to provide acceptable documentation within the period stipulated in the verification request, beje reserves the right to suspend the account, freeze any outstanding balance, and withhold withdrawals pending completion of the verification process.

Any account found to have been registered by a person under the age of 18 — regardless of how the account was created or what documentation was originally provided — will be closed immediately. Any deposits made to such an account will be refunded to the original payment source where technically possible. Any winnings accumulated on an underage account will be forfeited in their entirety. beje will report any confirmed instances of underage gambling to appropriate oversight bodies as required.

beje also strongly encourages parents and guardians to make use of freely available parental control software to prevent minors from accessing online gaming websites. Tools such as Net Nanny, Qustodio, and equivalent services are recommended for households with children.

3 Account Registration

To access real-money games, place sports bets, or claim promotional bonuses on beje, you must first create a registered account. Registration is free of charge. During the registration process, you will be required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and mobile phone number.

One Account Per Player

Each individual player is permitted to hold a maximum of one registered beje account. The creation of multiple accounts — whether under the same name, a different name, a shared device, a shared IP address, or using multiple payment methods attributed to the same individual — constitutes a material breach of these Terms and will result in:

• Immediate closure of all associated accounts.
• Forfeiture of all balances, bonuses, pending withdrawals, and loyalty points across all associated accounts.
• A permanent ban from re-registering on the beje platform.
• Referral to relevant authorities where fraudulent intent is evident.

Account Security

You are solely responsible for maintaining the confidentiality of your beje account login credentials, including your username and password. You must not disclose your credentials to any third party under any circumstances. beje will never ask you for your password via email, live chat, or any other channel. Any activity conducted through your account — whether or not authorised by you — is your responsibility. If you suspect that your account credentials have been compromised, you must notify beje support immediately at [email protected] and change your password without delay.

Know Your Customer (KYC) Verification

beje applies a Know Your Customer (KYC) verification process to all registered accounts as part of our commitment to responsible gaming, anti-money laundering compliance, and fraud prevention. KYC verification may be triggered at account registration, upon first withdrawal request, when a cumulative deposit threshold is reached, or at any other time at beje's reasonable discretion. During KYC, players may be asked to provide identity documents, proof of address, and proof of payment method ownership. Failure to complete KYC verification within the stated time period may result in withdrawal restrictions or account suspension.

4 Deposits & Withdrawals

All financial transactions on beje are conducted exclusively in Bangladeshi Taka (৳). beje does not accept deposits or process withdrawals in any other currency. No currency conversion charges are applied by beje; however, your payment service provider may apply their own fees, for which beje accepts no responsibility.

Accepted Payment Methods

beje currently accepts deposits and withdrawal requests via the following payment methods, subject to availability and any applicable transaction limits:

• bKash — instant deposits; withdrawals processed within one hour for verified accounts.
• Nagad — instant deposits; withdrawals processed within one hour for verified accounts.
• Rocket (Dutch-Bangla Bank Mobile Banking) — instant deposits; standard withdrawal processing times apply.
• Upay — instant deposits; standard withdrawal processing times apply.
• BRAC Bank, City Bank, Islami Bank, Sonali Bank — bank transfer deposits and withdrawals; processing time one to three business days.
• Visa / Mastercard — card deposits subject to issuing bank approval; withdrawal to card subject to processing timelines.

Deposit Limits

The minimum deposit accepted on beje is ৳500. The maximum single deposit amount and daily/weekly/monthly deposit limits vary by payment method and account verification status. Players may also set their own voluntary deposit limits through the responsible gaming settings in their account panel — a feature beje actively encourages all players to use.

Withdrawal Policy

Withdrawal requests may only be made to a payment account or bank account that is registered in your own name. Third-party withdrawals are strictly prohibited. Before any withdrawal is processed, beje may require that the player's KYC verification is complete and that any active bonus wagering requirements have been satisfied. beje reserves the right to apply additional verification checks to withdrawal requests at its discretion, particularly where the account has not yet completed full KYC or where an unusual pattern of activity has been detected.

5 Bonus Terms

beje offers a range of promotional bonuses and incentive programmes to registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to Bangladesh's cultural and sporting calendar. All bonuses are subject to the specific terms and conditions stated at the time the offer is presented, in addition to the general bonus terms set out in this section.

Wagering Requirements

All bonus funds credited to a beje account are subject to a wagering requirement. The wagering requirement specifies the total amount that must be wagered — using the bonus funds and/or associated real-money funds as stated in the specific offer — before the bonus balance and any winnings derived from it may be withdrawn. The applicable wagering requirement for each offer is clearly stated at the point of opt-in. Players are strongly advised to read the specific terms of each promotion before accepting any bonus.

General Bonus Conditions

• Bonuses are non-transferable and cannot be exchanged for cash value prior to completion of the applicable wagering requirement.
• Bonuses may only be used for the game categories specified in the individual offer — for example, some bonuses may be restricted to slots and may not contribute to the wagering requirement when used on live casino tables or sports betting markets.
• beje reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, provided that such modification does not unfairly penalise players who have already accepted and partially completed the wagering requirement for an existing offer.
• Only one welcome bonus may be claimed per player account, per household, and per IP address. Attempts to claim multiple welcome bonuses through the creation of additional accounts will be treated as a violation of the one-account rule.
• beje reserves the right to void any bonus and any winnings generated from it if there is reasonable evidence that the bonus was claimed in bad faith, through exploitation of a software error, or in combination with a pattern of betting behaviour designed to reduce risk artifically (e.g., bonus arbitrage strategies).
• Bonus funds expire if the applicable wagering requirement is not completed within the time period stated in the specific offer terms. Expired bonus funds and any associated pending winnings will be removed from the account without compensation.

Rewards Programme

beje's Rewards programme allows players to accumulate loyalty points through real-money wagering activity. Points may be redeemed for bonus credits, cashback, or other benefits as set out in the Rewards programme terms available at /rewards. Loyalty points have no cash value and may not be transferred between accounts. beje reserves the right to modify the Rewards programme structure, point redemption rates, and tier thresholds at any time with reasonable notice to affected players.

6 User Obligations

By maintaining a registered account on beje, you agree to abide by the following obligations at all times. Violation of any of these obligations may result in suspension, closure of your account, and forfeiture of any associated balance.

Accuracy of Information

You must ensure that all personal information held on your beje account is accurate, complete, and up to date at all times. If any of your registered details change — including your residential address, mobile number, or payment method — you must update your account information promptly. Providing false, misleading, or outdated information to beje, particularly in relation to identity or age verification, constitutes a material breach of these Terms.

Prohibited Activities

The following activities are strictly prohibited on the beje platform and will result in immediate account closure and forfeiture of all balances:

• Using automated software, bots, scripts, or any other mechanical or electronic means to place bets, access games, or interact with the platform in any way not sanctioned by beje.
• Exploiting any software error, game malfunction, pricing error, or technical fault to generate winnings that would not otherwise have been generated under normal operating conditions.
• Engaging in any form of collusion with other players — including sharing cards in poker, coordinating bets in multi-player games, or any other collaborative strategy designed to gain an unfair advantage.
• Using the beje platform to launder money, conduct fraudulent financial transactions, or facilitate any activity that constitutes a criminal offence under applicable law.
• Engaging in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly; using hedging strategies to reduce risk while meeting wagering requirements; or any other strategy that beje reasonably determines to be in bad faith.
• Sharing your account credentials with any third party or allowing any other individual to access or operate your beje account on your behalf.
• Reverse engineering, decompiling, or otherwise attempting to extract the source code or underlying logic of any beje game or platform component.

Personal Use Only

Your beje account is for your personal use only. You may not operate your beje account on behalf of any third party, nor may you allow any third party to use your account to place bets, conduct transactions, or access games — regardless of whether you benefit financially from such activity.

7 Account Closure

Closure by the Player

You may request closure of your beje account at any time by contacting our support team at [email protected]. Upon receiving a closure request, beje will process the closure within two business days. Any confirmed real-money balance remaining in your account at the time of closure (excluding bonus funds that have not yet met the applicable wagering requirement) will be returned to your registered payment method, subject to the completion of any outstanding KYC verification requirements. Account closure requests made in the context of a problem gambling concern will be treated as a priority and actioned within 24 hours.

Self-Exclusion

beje offers a formal self-exclusion programme for players who believe that their gambling behaviour has become, or is at risk of becoming, problematic. Self-exclusion requests may be submitted for periods of one month, three months, six months, twelve months, or permanently. During a self-exclusion period, your account will be closed, you will not receive any marketing communications from beje, and you will not be permitted to create a new beje account. Self-exclusion requests should be directed to [email protected] with the subject line "Self-Exclusion Request". Full details of the self-exclusion programme are available on our Responsible Gaming page.

Closure by beje

beje reserves the right to suspend, restrict, or permanently close any player account at its reasonable discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or bonus abuse.
• Provision of false, inaccurate, or misleading registration information.
• Account found to belong to a person under the age of 18.
• Chargebacks or disputed transactions initiated by the player with a payment provider.
• Regulatory, legal, or compliance requirements necessitating account closure.

Where an account is closed by beje for reasons other than a breach of these Terms, any confirmed real-money balance will be returned to the player's registered payment method. Where an account is closed due to a breach of these Terms, beje reserves the right to withhold any balance pending investigation, and any winnings generated through prohibited activity will be forfeited.

8 Limitation of Liability

To the fullest extent permitted by applicable law, beje's total liability to any player in connection with the use of the beje platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall be limited to the total net deposits made by that player to their beje account in the 12-month period immediately preceding the event giving rise to the claim.

beje shall not be liable — under any circumstances, including negligence — for any of the following types of loss or damage, whether direct or indirect:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or loss of goodwill.
• Losses arising from platform downtime, technical faults, internet connectivity failures, or maintenance periods.
• Losses arising from any reliance placed on information published on the beje platform that subsequently proves to be inaccurate.
• Losses arising from delays in processing withdrawals caused by third-party payment providers, including bKash, Nagad, Rocket, Upay, or banking institutions.
• Losses arising from unauthorised access to your beje account resulting from your failure to maintain the security of your login credentials.

Platform Availability

beje aims to provide continuous, uninterrupted access to the platform at all times. However, we do not warrant or guarantee that the platform will be available without interruption, error-free, or free from technical defects. beje reserves the right to carry out scheduled maintenance, apply software updates, or temporarily suspend access to the platform or to individual game sections with or without prior notice. beje shall not be liable for any loss incurred by a player as a result of such interruptions.

Game Malfunction

In the event of a game malfunction, software error, or technical fault that results in an incorrectly displayed outcome, an erroneous credit to a player's balance, or any other anomalous result, beje reserves the right to void the affected game round(s) and return the associated wager(s) to the player's account. Any winnings generated as a direct result of a confirmed game malfunction or software error are not valid and will not be paid. The principle of "malfunction voids all pays and plays" applies to all games offered on the beje platform.

Contact and Complaints

If you have a question, concern, or complaint regarding these Terms & Conditions, your beje account, a transaction, or a game outcome, please contact our support team in the first instance by emailing [email protected]. beje aims to acknowledge all complaints within 24 hours and to provide a substantive response within five business days. All complaints are handled with the same level of care regardless of the player's account tier or deposit history.